Help

Support

Stuck on a case, found a bug or have a question about a purchase? Email info@aimobilestudio.com and include your phone model and the app version (shown at the bottom of Settings). We usually answer within two working days.

Common questions

I'm stuck on a question. Tap the bulb (Hint) in the case bar. Answers come from evidence in the phone: long-press a message, photo, note or call and choose Pin as answer.

I bought Full Access but it's locked. Open Settings › Restore purchases while signed in to the same Apple ID or Google account you bought with.

How do I move my progress to a new phone? On the old phone, sign in with Apple or Google in Settings. On the new phone, sign in with the same account.

How do I cancel my subscription? On iPhone: Settings › your name › Subscriptions. On Android: Google Play › Profile › Payments & subscriptions › Subscriptions.

How do I start a case over? Open the case from the Library and tap Restart case.

How do I delete my data? See Delete your account.