Your data

Delete your account

You can delete your Cold Pixel account and all the data we hold about it at any time.

In the app (fastest)

Open Cold Pixel and tap the settings icon in the Library.
Tap Delete account and confirm.

This immediately and permanently deletes from our servers: your account, your progress in every case (answers, pins, board, verdicts), linked Apple or Google sign-ins, your sessions and your notification tokens. The app then starts fresh with a new anonymous account.

By email

If you no longer have the app, email info@aimobilestudio.com with the subject Delete my Cold Pixel account. Tell us which Apple or Google account you signed in with, or the purchase receipt, so we can find it. We delete it within 30 days and confirm by email.

What isn't deleted

Subscriptions are not cancelled by deleting your account. Cancel them in your App Store or Google Play settings.
Purchase records kept by Apple, Google and RevenueCat for tax and accounting, under their own policies.
Crash reports held by Firebase, which expire after 90 days.