Legal

Privacy Policy

Last updated 15 November 2026

This policy explains what the Cold Pixel app ("the app") collects, why, and what you can do about it. The app is made by AI Mobile Studio ("we", "us"). Questions: info@aimobilestudio.com.

In short: you can play without an account and without giving us your name or email. We keep an anonymous account so your progress and purchases are saved. We don't show ads, don't track you across other apps, and don't sell or share your data.

What we collect

Data	Why
Anonymous account ID, created when you first open the app	To save your progress and purchases and restore them later.
Game progress: cases started, answers, pinned evidence, your board and verdicts	To keep your game in sync and let you continue where you left off.
Apple or Google account ID, only if you choose to sign in	To link your progress to that account so you can recover it on another device. We store only the account's ID from Apple or Google, not your email address or name.
Purchase status: whether you have Full Access and until when	To unlock the cases you paid for.
Notification token, only if you allow notifications	To tell you when your client writes back or a new case arrives.
Crash reports: device model, OS version, app version and what the app was doing when it crashed	To find and fix bugs. A crash report carries your anonymous account ID, so we can match it to a bug you report.
Technical request data: IP address, app version and language, sent with every request	To run the service, show the right language, and prevent abuse. IP addresses are used briefly for rate limits and are not stored with your account.

We do not collect your location, contacts, photos, messages, browsing history or advertising ID. Everything inside a case (the phone, its people and messages) is fictional and stored in the app.

Service providers

We use a few providers to run the app. They process data on our behalf and only for these purposes:

RevenueCat: manages subscriptions and purchase receipts (privacy policy).
Apple App Store and Google Play: handle payments; we never see your card details.
Firebase Crashlytics and Firebase Cloud Messaging (Google): crash reports and notifications (privacy and security).
Sign in with Apple and Google Sign-In: only if you choose to sign in.
Hetzner: hosts our servers and database.

We don't use advertising or analytics SDKs, and we don't sell, rent or share your personal data with anyone else. We may disclose information if the law requires it.

How long we keep it

We keep your account and progress while you use the app. If you delete your account, we delete it straight away (see below). Crash reports are kept by Firebase for 90 days. Purchase records may be kept by Apple, Google and RevenueCat as they require for tax and accounting.

Your choices and rights

Delete everything: in the app, go to Settings › Delete account. This removes your account, progress, linked sign-ins and notification tokens from our servers immediately. You can also ask us by email; see Delete your account.
Reset progress without deleting the account: Settings › Reset all progress.
Notifications can be turned off at any time in the app or in your phone's settings.
Depending on where you live (for example under the GDPR or KVKK), you can ask for a copy of your data, correct it, or object to its use. Email info@aimobilestudio.com and we'll answer within 30 days.

Deleting the app alone does not delete your account. Subscriptions are managed by Apple or Google: cancel them in your App Store or Google Play account settings.

Security

All traffic between the app and our servers is encrypted (HTTPS). Session tokens are stored hashed. Access to the servers is limited to us.

Children

Cold Pixel is not made for children under 13 and we don't knowingly collect data from them. If you think a child has given us information, write to info@aimobilestudio.com and we'll delete it.

Changes

If this policy changes, we'll update this page and its date.